Privacy Policy

Definitions

“Customer”
Means an individual or organization that subscribes to or uses Klozhr's Service.

“Customer Data”
Means information, records, files, lead information, contact information, conversations, notes, activities, and other data that a Customer or its authorized users submit to or store within Klozhr.

“Personal Data”
Means any information relating to an identified or identifiable individual.

“User”
Means an employee, representative, administrator, or other authorized individual who accesses Klozhr on behalf of a Customer.

“Visitor”
Means an individual who visits or interacts with Klozhr's publicly accessible website without necessarily having a Klozhr account.

Who Does This Privacy Policy Apply To?

This Privacy Policy applies to:

• Visitors to the Klozhr website;
• Customers who subscribe to or use Klozhr;
• Users authorized by Customers to access Klozhr; and
• Individuals who communicate with Klozhr through forms, email, or other available communication channels.

Where Klozhr processes information on behalf of a Customer as part of providing the Service, the Customer may remain responsible for determining the purposes for which that information is collected and used.

Information We Collect

Depending on how you interact with Klozhr, we may collect information such as the categories described below.

Information You Provide

• Name
• Email address
• Phone number
• Company or organization name
• Job title or role
• Account and login information
• Information submitted through forms
• Information provided when requesting a demo or contacting us
• Billing or subscription information, where applicable
• Communications and support requests
• Other information you voluntarily provide to us

You may provide this information when you create an account, request a demonstration, contact us, use the Service, submit information through our website, or communicate with Klozhr.

Automatically Collected Information

When you use our website or Service, we may automatically collect certain technical and usage information. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring pages or websites
• General usage activity
• Interactions with the website or Service
• Other technical information necessary to operate and secure the Service

We use this information to operate, secure, maintain, and improve the website and Service.

Customer and Lead Data

Klozhr is designed to help businesses capture, organize, qualify, engage, and manage leads.

Customers may provide information about their own leads, prospects, contacts, and customers through the Service. Such information may include:

• Name
• Email address
• Phone number
• Lead source
• Website or campaign activity
• Form information
• Communication and conversation history
• Lead qualification information
• CRM activity
• Notes, tasks, and follow-up information
• Other information provided by the Customer

Customers are responsible for ensuring that they have an appropriate legal basis and have provided any required notices or obtained any required permissions before submitting personal information to Klozhr.

Information From Integrations and Third-Party Services

Klozhr may provide integrations with third-party platforms and services.

Depending on the integration and the permissions granted, Klozhr may receive information made available by the relevant third-party service. The information received may vary depending on:

• The specific integration;
• The permissions authorized by the Customer or User;
• The third party's policies and technical capabilities.

Before connecting a third-party service to Klozhr, you should review that service's applicable terms and privacy policy.

Klozhr will use information obtained through integrations for purposes related to providing, operating, securing, and improving the applicable Service, subject to applicable law and the permissions granted.

How We Use Information

We may use information collected through the Service for purposes including:

Providing the Service

To:

• Provide and operate Klozhr;
• Maintain user accounts;
• Process leads and Customer Data;
• Provide CRM functionality;
• Enable lead qualification and workflow automation;
• Provide customer support;
• Respond to requests and inquiries.

AI and Automation

Klozhr may use information submitted through the Service to provide features such as:

• Lead scoring and qualification;
• Intent analysis;
• Personalized message generation;
• Automated or assisted conversation handling;
• Conversation context and memory;
• Suggested follow-up actions;
• Workflow automation.

These features operate according to the configuration and functionality available in the applicable Service.

Improving the Service

We may use appropriate information to:

• Understand how users interact with our Service;
• Identify technical issues;
• Improve existing features;
• Develop new features and functionality;
• Improve performance, reliability, and user experience.

Where appropriate, information may be aggregated or anonymized before being used for analytical or product-improvement purposes.

Communications

We may use your contact information to:

• Respond to inquiries;
• Provide customer or technical support;
• Communicate about your account;
• Send important Service-related notices;
• Provide information about Klozhr where permitted by applicable law.

Where required, we will obtain appropriate consent for marketing communications, and you may have the ability to opt out.

Cookies and Similar Technologies

Klozhr may use cookies and similar technologies to:

• Operate the website;
• Remember preferences;
• Understand website usage;
• Improve website performance;
• Measure and analyze website traffic;
• Support security and functionality.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

Analytics

We may use analytics and measurement technologies to understand how visitors interact with the Klozhr website and Service. These technologies may help us understand:

• Website traffic;
• User navigation;
• Feature usage;
• Performance;
• Conversion and engagement patterns.

Where third-party analytics services are used, those services may process information according to their own privacy policies and terms.

Data Sharing and Disclosure

Klozhr does not sell personal information simply for the purpose of selling personal information.

We may disclose information where reasonably necessary to:

• Provide and operate the Service;
• Work with service providers supporting our infrastructure and operations;
• Provide integrations requested by Customers;
• Maintain security;
• Prevent fraud or misuse;
• Comply with applicable law;
• Respond to valid legal processes;
• Protect the rights, safety, and property of Klozhr, our Customers, Users, or others;
• Support a merger, acquisition, financing, reorganization, or sale of assets, where applicable.

Service providers may only receive information reasonably necessary for the services they provide to Klozhr and may be subject to contractual or other applicable privacy obligations.

Data Security

Klozhr takes reasonable technical, administrative, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the applicable Service and environment, security measures may include:

• Authentication and access controls;
• Role-based access controls;
• Encryption in transit;
• Encryption at rest where applicable;
• Audit and activity logging;
• Infrastructure security controls;
• Monitoring and security practices.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

If you believe that your information or account has been compromised, please contact us promptly.

Data Retention

Klozhr retains information for as long as reasonably necessary to:

• Provide the Service;
• Maintain accounts;
• Fulfill the purposes described in this Privacy Policy;
• Comply with legal or regulatory obligations;
• Resolve disputes;
• Enforce agreements;
• Protect the security and integrity of the Service.

Specific retention periods may depend on the type of information, the Customer's configuration, contractual requirements, and applicable law.

We do not specify fixed retention periods in this Privacy Policy unless those periods have been formally established by Klozhr.

Data Deletion

Users or Customers may request deletion of personal information, subject to applicable law and legitimate business or legal requirements.

If you would like to request deletion of your personal information, please contact Klozhr using the contact information provided below.

Where Klozhr processes information on behalf of a Customer, deletion requests concerning Customer Data may need to be directed to the relevant Customer.

Some information may need to be retained where required by law or reasonably necessary for legitimate purposes such as security, fraud prevention, dispute resolution, or enforcement of agreements.

Children's Privacy

Klozhr's Service is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18 without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to Klozhr without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is processed.

To exercise applicable rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Third-Party Websites and Services

The Klozhr website or Service may contain links to third-party websites, services, or platforms.

Klozhr is not responsible for the privacy practices of third parties that operate those websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

Legal Disclosure

Klozhr may disclose information when required or permitted by applicable law, including where necessary to:

• Comply with a legal obligation;
• Respond to a valid court order, subpoena, or legal process;
• Protect the safety or rights of individuals;
• Investigate fraud, abuse, or security incidents;
• Protect Klozhr's legal rights;
• Enforce applicable agreements or policies.

Changes to This Privacy Policy

Klozhr may update this Privacy Policy from time to time.

When changes are made, we will update the “Last Updated” date at the beginning of this Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle information.

How to Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at: